Protect your purchase for just £9.99
At Ex Catalogue UK, we want you to enjoy your furniture and home products with complete peace of mind. That’s why we offer our 5-Year Product Protection Plan for just £9.99.
For one simple payment, every eligible product within your order is protected for 5 years, giving you additional reassurance long after your purchase has been delivered.
What does the Protection Plan cover?
Our 5-Year Product Protection Plan is designed to provide protection against accidental damage and unexpected breakages during the protection period.
🛡️ 5 Years of Protection
Your products are protected for 5 years from the date of purchase, giving you long-term peace of mind.
💥 Accidental Damage Included
Accidents happen. Our protection plan includes accidental damage, helping protect you from unexpected mishaps that can occur during everyday use.
🔨 Damage Even If It's Your Fault
Where covered under the terms of the protection plan, your product can be replaced even where the damage has been caused accidentally by you. This means you can enjoy your purchase without worrying about every little accident.
🔄 Replacement Within 7 Working Days
If your product is approved for replacement under the plan, we'll arrange for a replacement product to be provided within 7 working days, subject to product availability and the terms of the protection plan.
📦 Your Whole Order Is Covered
One of the biggest benefits of the plan is its simplicity. For just £9.99, every product within your order is insured for 5 years, rather than having to purchase separate protection for each individual item.
Why Choose Product Protection?
Furniture and home products are designed to be used every day. From sofas and dining furniture to bedroom furniture and home accessories, everyday life can sometimes result in accidental damage.
Our Protection Plan gives you an extra layer of reassurance, so you can purchase with confidence knowing that you have additional protection should something go wrong.
For just £9.99, you can protect your entire order for 5 years.
That's long-term peace of mind for one simple price.
How Does It Work?
1. Add Protection to Your Order
Select the 5-Year Product Protection Plan when placing your order.
2. Pay Just £9.99
There is one simple £9.99 protection charge covering the products within your order.
3. Enjoy Your Products
Use and enjoy your new products knowing they have additional protection for 5 years.
4. Make a Claim If Something Goes Wrong
If your product suffers covered accidental damage during the protection period, contact us with details of the issue.
5. We Review Your Claim
We'll assess the damage and determine whether it falls within the protection plan's terms and conditions.
6. Replacement Arranged
Where your claim is approved, we'll arrange replacement of the affected product, targeted within 7 working days, subject to availability and the applicable terms.
What Makes Our Plan Different?
£9.99 — One Simple Price
No complicated pricing structure. Just £9.99 for protection across the products within your order.
5-Year Cover
Enjoy additional peace of mind for a full five years.
Accidental Damage
Protection is designed for the unexpected accidents that can happen in everyday life.
Fast Replacement
Approved replacement claims are handled with a target of 7 working days.
Protection Across Your Order
Your £9.99 plan covers every product within your order, subject to the plan's eligibility and terms.
Frequently Asked Questions
How much does the Protection Plan cost?
The 5-Year Product Protection Plan costs £9.99.
How long does the protection last?
Your protection lasts for 5 years from the date of purchase, subject to the applicable terms and conditions.
Does it cover accidental damage?
Yes. Accidental damage is included, subject to the terms and conditions of the protection plan.
What if I accidentally break my product?
Where the incident is covered by the plan, accidental breakage caused by you can be covered, subject to assessment and the plan's terms.
Does the £9.99 cover my whole order?
Yes. The plan is designed to cover every eligible product within your order for one £9.99 charge, subject to the applicable terms and conditions.
How quickly will my product be replaced?
For approved claims, we aim to arrange replacement within 7 working days, subject to product availability and the circumstances of the claim.
What happens if my exact product is no longer available?
If the original product is unavailable, we will discuss the appropriate replacement solution with you in accordance with the protection plan's terms and conditions.
How do I make a claim?
Simply contact Ex Catalogue UK Customer Services and provide your order details together with information about the damage or issue. We will guide you through the claims process.
Important Information
The 5-Year Product Protection Plan provides additional protection and is subject to eligibility, exclusions and the full terms and conditions of the plan.
Protection does not mean that every type of damage or circumstance is automatically covered. Claims may be subject to assessment, and replacement is subject to product availability and the applicable terms of the protection plan.
The plan should therefore be read alongside the full Protection Plan Terms & Conditions before purchase.
Please note: The Protection Plan is additional protection and does not affect your statutory rights under UK consumer law.
Shop With Confidence
For just £9.99, protect every product within your order for 5 years.
Accidental damage included.
Long-term protection.
Fast replacement.
Extra peace of mind.
Ex Catalogue UK
Everyday is a Sale.
