Contact information

Contact Information Policy

Ex Catalogue UK

We are committed to providing our customers with helpful and efficient support before, during and after their purchase.

For all customer service enquiries, please contact our dedicated customer services team using the email address below:

Customer Services: customerservices@excatalogueuk.com

Customer Service Enquiries

Our customer services email address should be used for all enquiries relating to your order, including:

General customer service enquiries
Order enquiries and updates
Aftercare enquiries
Delivery enquiries
Delivery arrangements
Accounts enquiries
Refund enquiries
Issues relating to products or orders
Post-purchase support

Our team will aim to respond to enquiries as promptly as possible.

Please Include Your Order Number

To help us locate your order and deal with your enquiry as quickly as possible, please always include your order number in the subject line of your email.

For example:

Subject: Order #12345 – Delivery Enquiry

Including your order number allows our team to identify your order quickly and provide you with the most accurate assistance.

If your enquiry relates to an existing order, please also provide any relevant information within the email, such as the product concerned and a brief description of your query.

Aftercare & Delivery Enquiries

All aftercare and delivery-related enquiries should be sent to:

customerservices@excatalogueuk.com

This includes enquiries regarding delivery dates, delivery arrangements, tracking, damaged items, product issues and assistance required after your order has been delivered.

Accounts & Refund Enquiries

All accounts and refund-related enquiries should also be directed to:

customerservices@excatalogueuk.com

Please include your order number in the subject line and provide sufficient information regarding your enquiry so that our team can assist you efficiently.