At Ex Catalogue UK, our customer services team is here to help with product enquiries, general product advice, sales, delivery, aftercare, payments, refunds and returns.
Whether you are considering a purchase or require assistance with an existing order, please use the most appropriate contact method below.
Our Customer Service Hours
Our customer services team is available:
Monday to Friday: 9:00am – 5:00pm
Please allow up to 2 hours for a response from one of our team members during our working hours.
We aim to respond to enquiries as quickly as possible, however response times may occasionally vary during particularly busy periods.
Any enquiries received outside of our working hours will be responded to on the next working day.
Product Enquiries, Advice & Sales
If you have questions about any of our products, require general product advice or would like assistance before placing an order, you can contact us through our social media pages or email our customer services team:
customerservices@excatalogueuk.com
You can also use the Contact Us form below to send an enquiry directly to our team.
Our team can assist with general product information, product specifications, availability, features and other sales-related enquiries.
Delivery & Aftercare
For enquiries relating to an order that you have already placed, including:
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Delivery enquiries
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Delivery arrangements
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Order updates
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Product issues
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Damaged or faulty items
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Aftercare assistance
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Post-delivery support
please email:
customerservices@excatalogueuk.com
When contacting us regarding an existing order, please ensure that you include your original order number in the subject line and also quote your order number within the email itself.
You may also use our Contact Us form to contact our team. If using the form for an existing order, please ensure that your original order number is clearly included within the form.
Providing your order number allows our team to identify your purchase quickly and provide you with the most appropriate assistance.
Accounts, Payments, Refunds & Returns
For enquiries relating to our accounts team, including:
please contact:
customerservices@excatalogueuk.com
When contacting us regarding a payment, refund or return, please ensure that you quote your original order number so that we can locate the relevant transaction and assist you as efficiently as possible.
You can also use our Contact Us form, provided that your original order number is clearly included.
Customer Privacy & Authorisation
Due to GDPR and privacy regulations, we can only discuss an order and provide order-specific assistance with the original purchaser and the person who placed the initial order.
This applies even where the person contacting us is:
For privacy and security reasons, we cannot disclose order information, payment information, delivery information, refund details or other personal information to another individual unless they have been appropriately authorised by the original purchaser.
Assistance From a Carer or Family Member
We understand that some customers may require assistance from a carer, family member or another trusted person when communicating with us.
If you require someone to assist you with your order or communicate with our customer services team on your behalf, please let us know.
With the appropriate authorisation from the original purchaser, we can add the name of the nominated carer or family member to your order, allowing our team to recognise that they have been authorised to assist with communications relating to that order.
For your protection, we may need to verify the original purchaser's details before adding another person to an order.
Contact Us
For all customer service enquiries, please email:
customerservices@excatalogueuk.com
You can also use our Contact Us form below.
For product enquiries and sales advice, you can additionally contact us through our official social media pages.
Important Information When Contacting Us
To help us deal with your enquiry as quickly as possible:
For existing orders: Always provide your original order number.
For email enquiries: Include your order number in the subject line and within the body of your email.
For Contact Form enquiries: If your enquiry relates to an existing order, ensure your order number is included clearly within the form.
Response times: Please allow up to 2 hours for a response during our working hours, Monday to Friday, 9:00am–5:00pm. Enquiries received outside of these hours will be responded to on the next working day.
Providing the correct information at the time of contacting us helps our team identify your order and provide you with the most accurate and efficient assistance.
Ex Catalogue UK
Exceptional furniture and home accessories at exceptional prices.
