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Yes. All products sold by Ex Catalogue UK are 100% brand new, unused and unopened. We do not sell used, refurbished or previously owned products.

Every item is supplied in its original manufacturer’s packaging and is checked to ensure it is damage-free and in excellent condition before being dispatched to you.

For additional peace of mind, our products also come with the manufacturer’s warranty, giving you the same reassurance you would expect when purchasing a brand-new product.

We are committed to supplying genuine, brand-new products at exceptional prices, so you can shop with confidence knowing that your purchase has never been used, opened or previously owned.

At Ex Catalogue UK, we offer delivery across the entire United Kingdom and all of Ireland, including the Scottish Highlands. Our delivery service is designed to make receiving your order as simple and convenient as possible, whether you are purchasing a small home accessory or a large piece of furniture.

Once your order has been received and payment has been successfully completed, our Accounts Team will process your order and pass it directly to our Warehouse and Home Delivery Team for fulfilment.

Depending on the size and type of your order, your delivery will then be arranged through one of our third-party courier partners or our dedicated two-man home delivery service.

Small items & home accessories

Our home accessories, small furniture items, lighting products and small home electronics are delivered using trusted third-party courier services, which may include DPD, Evri, Royal Mail or FedEx.

These items are normally dispatched within 48 working hours of receiving payment. Once your order has been collected by the courier, you will receive confirmation of dispatch along with all relevant tracking information, allowing you to follow your delivery.

We aim to deliver these products within 7 working days.

Sofas, armchairs & larger furniture

Our sofas, armchairs, beds, mattresses and larger furniture items are delivered using either our own dedicated two-man home delivery teams or a trusted third-party two-man delivery service.

For these larger items, our Transport Team will contact you by email within 48 hours of receiving payment with a selection of available delivery dates and time slots.

Simply reply to our email with your preferred date and time slot, and we will arrange your delivery and send you a delivery confirmation.

Our two-man delivery service provides a convenient room-of-choice service, meaning your item can be delivered to the room and floor of your choice, subject to reasonable access.

Sofas and armchairs also include assembly in the room of your choice as part of our delivery service.

Please note that beds, mattresses and other large furniture items are delivered to the room and floor of your choice, but assembly or fitting is not included unless specifically stated on the individual product listing.

Large televisions & home appliances

Large home electronics, including televisions, and large home appliances, including fridge freezers and washing machines, are delivered using either our own two-man home delivery teams or a trusted third-party two-man delivery service.

These items are delivered to the room of your choice, subject to reasonable access.

Please note that installation, fitting, plumbing, electrical connection or assembly is not included with our standard delivery service for home appliances or electronics.

Our delivery timeframes

Our standard delivery timeframes are:

Small furniture, home accessories & small electronics: Within 7 working days
Sofas & armchairs: Within 10 working days
Beds & mattresses: Within 10 working days
Large furniture: Within 10 working days
Large home electronics & appliances: Within 10 working days

Delivery times are calculated from the point at which payment has been received and your order has been released for fulfilment.

Where do you deliver?

We deliver throughout the United Kingdom and Ireland, including:

England
Scotland
Wales
Northern Ireland
Scottish Highlands
Republic of Ireland

We are committed to providing a reliable delivery service across the UK and Ireland, with the appropriate delivery method used depending on the size, weight and nature of your order.

Please note: Delivery charges may vary depending on the product, delivery location and delivery service required. Any applicable delivery charge will be clearly displayed during the ordering process or confirmed by our team before your order is finalised.

Yes. Every product purchased from Ex Catalogue UK comes with a manufacturer’s warranty as standard, giving you additional peace of mind with every purchase.

Our standard warranty periods are:

Home accessories, furniture and other products: 12-month manufacturer’s warranty
Sofas & armchairs: 3-year manufacturer’s warranty
Home electronics & home appliances: 12-month manufacturer’s warranty

For our home electronics and home appliances, you also have the option to purchase an additional 3-year fully comprehensive warranty and protection plan for just £12.99. This extends your protection for a further three years beyond the standard manufacturer’s warranty, providing even greater peace of mind.

All warranties are subject to the individual manufacturer's terms, conditions and exclusions. We recommend retaining your order confirmation and proof of purchase should you need to make a warranty claim.

At Ex Catalogue UK, we want you to shop with complete confidence, which is why every product comes with manufacturer-backed warranty protection as standard.

At Ex Catalogue UK, we offer a range of secure and convenient payment options, making it easy to choose the payment method that works best for you.

We currently accept:

Debit & Credit Cards – Pay securely using your preferred debit or credit card.
Apple Pay – A quick and secure way to pay using your Apple device.
Google Pay – Convenient and secure payments using your Google Pay account.
Klarna Finance – Spread the cost of your purchase with our flexible Klarna financing options, subject to eligibility and approval.

All card and digital wallet payments are processed securely, so you can shop with confidence.

If you choose Klarna, your finance application and agreement will be subject to Klarna's eligibility criteria, terms and approval process. Available finance options may vary depending on the value of your order and your individual circumstances.

We aim to make purchasing from Ex Catalogue UK as straightforward and flexible as possible, whether you prefer to pay in full or spread the cost of your purchase.

At Ex Catalogue UK, we offer a 90-day refund and returns policy, giving you additional peace of mind when purchasing from us.

If you decide that your purchase isn't right for you, you can request a return and refund by completing the Refund & Returns Request Form through our contact page.

How do I request a return?

Simply submit your return and refund request through our online contact form. Once we receive your request, our team will review the details and, where applicable, approve the return.

Once your return has been approved:

Large items: We will arrange collection of the item from your delivery address.
Smaller items: We may provide instructions for returning the item or arrange/pay for the appropriate return postage.
Once the item has been received back and inspected by our team, we will process your refund where the return meets the requirements of our returns policy.

When will I receive my refund?

Once your return has been received and approved for a refund, we will process the payment back to your original payment method.

Refunds can take up to 7 working days to appear in your account, depending on your bank or building society's processing times.

What happens if I paid using Klarna?

If you paid for your order using Klarna Finance, any approved refund will be processed through Klarna.

Following confirmation of the refund, Klarna may take up to 14 days to cancel or update your credit agreement, depending on their processing times.

We recommend keeping your return confirmation and any relevant postage or collection documentation until your refund has been successfully completed.

Our aim is to make the returns process as straightforward as possible, giving you confidence and peace of mind when shopping with Ex Catalogue UK.